What services do you offer?
We offer a range of services, including parcel delivery to the Mount Kenya region, motorbike delivery within Nairobi, full truckload (FTL) shipping services nationwide, and house moving services.
Which areas do you deliver to?
We serve a wide network across 16 major towns, each with its own dedicated office. These towns include Maua, Meru, Nkubu, Chogoria, Chuka, Kangeta, Kianjai, Nyeri, Runyenjes, Embu, Igoji, Muriiri, Mwea, Nanyuki, Kutus, Isiolo, Kerugoya, and Kagio. In Nairobi, we have offices in Eastleigh, Kamukunji, Ngara, Industrial Area, and Crossroad.
Where are your offices located?
Our headquarters is in Ngara, along Ngara Road, opposite the Tigoni YTL building. For details on other locations, please visit our agent locations page.
What are your working hours?
We are open from Monday to Saturday, 8 AM to 6 PM. We are closed on Sundays but open on public holidays from 8 AM to 4 PM.
Do you offer storage facilities?
No, we do not provide storage services. All goods must be collected within 2 days of arrival.
How can I track my parcel?
You can track your parcel by contacting our customer care team at 0793 786 861.
Do you offer door-to-door deliveries?
Yes, we provide reliable door-to-door delivery services across our network.
How long does it take to receive my package?
We aim to deliver all packages within 48 hours.
What are your charges?
Our charges vary depending on the size, weight, and destination of the item being transported.
Do you offer corporate packages?
Yes, we provide customized corporate packages. For more details, please contact our headquarters at 0793 786 861 or email info@bpskenya.co.ke.
How do I become a corporate client?
To become a corporate client, please contact our business development team at 0793 786 861 or email us at info@bpskenya.co.ke. We’ll be happy to discuss your needs and provide a tailored solution.
What items don’t you transport?
We do not transport illegal goods, animals, ammunition, or firearms.
What is your policy on perishable goods?
We do not transport illegal goods, animals, ammunition, or firearms.
What measures do you take to ensure the safety of my parcel?
We take parcel safety very seriously. Our packages are handled by trained professionals, and we use secure, optimized routes to minimize risks during transit.
Do you provide insurance for parcels?
We offer optional insurance for high-value items. Please inquire when booking your delivery for more details.
How do I report a complaint?
We offer optional insurance for high-value items. Please inquire when booking your delivery for more details.
What happens if my parcel is damaged during transit?
In the rare event of damage, please report it immediately by contacting our customer service team. We will work with you to resolve the issue as quickly as possible.
Can I send parcels internationally?
Currently, our services are focused within Kenya. However, we are exploring international delivery options and will update our customers as soon as this service is available.